Last Updated: 2026/2/27

Company Name: 郸城县棠承商贸有限公司

Legal Representative:李江富

Tel: +86 19272718930

Email: service@mail.duwexl.com

Unified Social Credit Code: 91411625MAK4G3459H

Company Address: 河南省周口市郸城县张完乡张完行政村薛庄032号

Thank you for choosing our Malaysia Home Goods service (hereinafter referred to as "this service)! This service is provided by us, the Malaysia Home Goods operator, and includes the sale of kitchen essentials (frying pans, cutting boards, rice cookers), cleaning products (brooms, laundry detergent), home decor (wall art, vases), and storage solutions (storage bins, shelving units, hooks), along with related services. To protect your legal rights and clarify the rights and obligations of both parties, please read these terms carefully before using this service. By using this service, you acknowledge that you have fully understood and agree to these terms. If you have any questions, please contact customer service via the official email service@mail.duwexl.com (Customer service hours: Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00).

1. Scope of Service and User Eligibility

• Scope of Service: This service is primarily aimed at users in Malaysia, providing online selection, order processing, logistics delivery, and after-sales support for the home goods mentioned above. If you wish to ship products to an address outside Malaysia, you must comply with the relevant laws and regulations of the destination country, and any applicable customs duties will be borne by you (see Article 4 of these terms).
• User Eligibility: You must be at least 18 years old and legally capable of entering into contracts, or you must use this service under the guidance of a guardian. If you are purchasing on behalf of an enterprise, institution, or other organization, you must ensure that you have legal authorization and that the organization has the corresponding civil rights.

2. Order Rules

• Order Formation: When you place an order on the official platform and complete the payment (or select cash on delivery and the order is approved), the order is considered formed, and a contract for the sale of goods is established between both parties. After the order is formed, we will proceed with the subsequent services based on the shipping information you provide (name, phone number, address).
• Order Information Verification: Please carefully check the product name, model, quantity, price, and shipping information when placing an order. We are not responsible for any issues arising from errors in the information you provide, such as incorrect product shipping or undelivered goods. If you need to modify the order details (e.g., shipping address), please do so before the order status is marked as "Shipped" (usually within 3-5 business days after placing the order). Once the order status is "Shipped," changes cannot be made.
• Order Cancellation: Before Payment: You can cancel an unpaid order directly on the platform without any charges. After Payment: If the order has not been shipped, you may request cancellation through the official email. After approval, we will refund the full amount to the original payment method within 15 business days. If the order has been shipped, we will handle it according to the return and exchange policy (see Article 5 of these terms).
• Shipping and Receipt: We commit to shipping within 3-5 business days after the order is placed. Using local logistics partners, you can usually receive your goods within 7-15 business days after shipment. If there is a delay due to force majeure (e.g., natural disasters, strikes) or if there is no one available to receive the package at the provided address, we will notify you by email and both parties can discuss a solution.

3. Product and Pricing

• Product Description: We will provide accurate and truthful descriptions of the product specifications, materials, functions, and usage instructions on the official platform. If the product you receive significantly differs from the description (excluding shipping damage), it can be handled under our return and exchange policy.
• Price and Taxes: The price displayed for all products on the platform includes the applicable local taxes in Malaysia (e.g., GST). The amount you pay for the order will be the final cost (excluding any cross-border customs duties). If a pricing error occurs due to system malfunction or human error, we have the right to cancel the order and refund the amount paid before shipping, with an explanation provided.
• Product Quality: We have strict quality control over the products we sell to ensure compliance with Malaysia's relevant quality standards. If you find any quality issues with the product (e.g., peeling non-stick coating on frying pans, malfunctioning rice cookers), you must request a return or exchange within 7 days after receipt.

4. Payment and Customs Duties

• Payment Methods: You can choose from Mastercard, VISA, American Express, Apple Pay, PayNow, GrabPay, or Cash on Delivery (COD) as payment methods. When paying through a third-party platform, you must comply with the payment platform’s rules, and we are not responsible for payment failures due to issues with the payment platform.
• Customs Duties: For Malaysia Addresses: You are not required to pay customs duties. For Overseas Shipments: If you choose to ship to an address outside Malaysia, customs duties will be calculated based on the destination country's customs policy, product category, and declared value. You are responsible for paying the customs duties, and we are not responsible for customs clearance or subsidizing these fees.

5. Returns, Exchanges, and After-Sales

• Return/Exchange Timeframe: You can request a return or exchange within 7 days of receiving the product. The product must be in new, unused condition, with complete packaging and accessories (e.g., rice cooker power cord, hooks for wall art) and must not affect resale.
• Shipping Costs: If the return/exchange is due to a product quality issue or shipping error (e.g., wrong product or missing items), we will cover all shipping costs. If the return/exchange is due to personal reasons (e.g., preference change, purchasing mistake), you will bear the return shipping costs.
• After-Sales Support: If you have questions about using the product (e.g., how to use cleaning supplies, installation issues with storage solutions), you can contact customer service via the official email, and we will provide professional answers during working hours.

6. User Obligations

• When using this service, you must comply with Malaysian laws and regulations and these terms. You must not engage in illegal activities using this service (e.g., reselling products, fraudulent orders).
• You must properly safeguard your account information (if applicable) and not lend your account to others. If your account information is leaked and results in order changes or unauthorized receipt of goods, we are not responsible.
• You must cooperate with us to complete necessary identity verification (e.g., verifying order ownership during returns and exchanges) and provide accurate and truthful personal information. If false information is provided and results in the inability to provide the service, you will bear the consequences.

7. Our Obligations and Limitation of Liability

• We will provide services as specified in these terms and ensure your legal rights are protected, responding to your reasonable inquiries and complaints in a timely manner.
• We are not responsible for compensation due to service failures caused by force majeure, third-party service failures (e.g., payment platforms, logistics providers), or issues arising from your own actions, but we will make efforts to assist in resolving the issue.
• Our liability for the goods and services provided under this service is limited to the amount you paid for the product purchased.

8. Terms Updates and Dispute Resolution

• Terms Updates: We have the right to revise these terms based on changes in laws and regulations or business adjustments. The updated terms will be published on the official platform and will take effect on the date of publication. By continuing to use this service, you agree to the updated terms.
• Dispute Resolution: In case of disputes arising from these terms, both parties should first try to resolve the issue through friendly negotiations. If negotiations fail, the dispute can be submitted to the competent court in Malaysia for legal resolution.

Thank you for your trust and support of our Malaysia Home Goods service! We will continue to optimize our services to provide you with a better shopping experience for your home goods.